Store Policies & FAQ
Store policies
& FAQ
Got questions about the store? You’ll likely find them here.
Delivery
Prints are generally shipped within 2-3 days.
Digital products should be in your email inbox a few minutes after purchase. If that doesn’t happen, please check your spam box first. If your product isn’t there, please email artbiz@rengintumer.com.
Shipping times differ depending on your location:
- US: 3-4 days
- Canada: 6-10 days
- Europe: 2-7 days
- Australia: 12-14 days
- Worldwide: up to 14 days
Please note that shipping delays due to COVID are out of my control. Postal services are under heavy load and your package may take a bit longer to arrive.
Shipping costs depend on the size and amount of your prints, as well as your location. Shipping fees will be added at checkout.
For digital products, there are no shipping fees.
We have chosen to work with a dropshipper with facilities in many parts of the world to avoid customs fees for our customers as much as possible. However, an additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at artbiz@rengintumer.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
Orders
We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at artbiz@rengintumer.com.
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at artbiz@rengintumer.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
Because all products are made to order, we don’t offer returns and exchanges. But if there’s something wrong with your order, please let us know by contacting us at artbiz@rengintumer.com!
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at artbiz@rengintumer.com with photos of wrong/damaged items and we’ll sort that out for you.